This Policy describes how we collect, use, store, and share personal data when you visit our website, submit an inquiry, or communicate with us through WhatsApp, Facebook Messenger, email, or our customer workspace (WACRM). It is written for Meta App Review and for customers who contact us as a single business.
This document is an operational notice, not legal advice. Contact: inquiry@geotextiletrade.com.
1. Who we are
We manufacture and supply geosynthetics and related industrial products. We use Meta platforms (WhatsApp Business Platform / Cloud API, Messenger, and optionally Marketing API read access) so our own staff can receive and reply to customer messages in one workspace.
We are not a Tech Provider selling WhatsApp access to unrelated companies. Data is processed for our own customer service, sales, and order follow-up.
2. Data we collect
| Category | Examples |
|---|---|
| Identity and contact | Name, company, job title, country/region, email, phone, WhatsApp number, Messenger Page-scoped ID |
| Inquiry content | Product interest, specifications (e.g. GSM, width), quantity, destination, message text, attachments you send |
| Messaging metadata | Timestamps, delivery/read status, template name, conversation assignment, channel (WhatsApp / Messenger / email) |
| Website forms | Fields submitted on geotextiletrade.com (including WordPress forms forwarded to our CRM) |
| Advertising | Reporting for our ads; Click-to-WhatsApp referral parameters Meta provides |
| Account (staff only) | Login email, role, audit logs |
| Technical | IP address, browser type, access time (server logs) |
We do not require a public social login to browse the catalog. Messaging identifiers come from Meta when you message our business number or Page.
3. How we collect it
- You send a website inquiry, email, WhatsApp, or Messenger message.
- Our WordPress inquiry plugin may forward form mail to the CRM using a private inbound token.
- WhatsApp Cloud API and Messenger webhooks deliver messages to https://crm.geotextiletrade.com.
- Staff enter notes, quotes, orders, and samples in the CRM.
- Optional: Meta Ads read APIs for our advertising performance.
4. Why we use it
- Answer inquiries and quote geosynthetic products.
- Identify repeat customers and keep one conversation history per channel.
- Assign chats to human agents; optional AI draft/translate for our agents (models process message text you already sent us).
- Send transactional follow-up on channels you used, subject to WhatsApp/Messenger window and template rules.
- Security, fraud prevention, audit, and legal compliance.
Legal bases (where applicable): contract / pre-contract steps, legitimate interests (B2B customer service), and consent where messaging or marketing rules require it.
5. Meta / WhatsApp / Messenger
- Meta processes the message under its terms. We receive the content and identifiers needed to operate a business inbox.
- We receive and send business messages, manage our WhatsApp Business Account assets, and (for Messenger) Page messaging. Advertising permissions, if enabled, are limited to reading our own ad performance.
- We do not scrape friends lists or use data to build unrelated consumer profiles.
- Opt-out of marketing templates: reply STOP or email inquiry@geotextiletrade.com. Transactional replies to an open inquiry may still be necessary.
6. Sharing
We share data only as needed with Meta (message delivery), email and hosting vendors (including our Hong Kong production server), optional AI providers acting on our instruction, logistics/banks for orders, and authorities if legally required.
We do not sell personal data.
7. International transfers and storage
Production CRM data is hosted primarily on servers in Hong Kong. Meta, email, and AI vendors may process data in other countries. We use HTTPS, access control, and encrypted secrets.
8. Retention
- Inquiry and chat records: typically up to 36 months of inactivity, unless a longer statutory period applies to contracts/invoices.
- Server logs: shorter operational windows.
- Staff audit logs: as required for security.
9. Data deletion and access (Meta User Data Deletion)
You may request a copy of personal data we hold about you from inquiries and chats, or deletion / anonymization of that data.
- Email inquiry@geotextiletrade.com with subject
Privacy requestand your WhatsApp number, Messenger identity, or inquiry email. - Administrators can also queue export or delete jobs inside the CRM.
- We will confirm and complete within 30 days, unless law allows more time.
We may refuse requests we cannot verify, that conflict with legal retention, or that would delete another person’s data. Data stored by Meta itself should also be managed in Facebook/WhatsApp settings.
10. Cookies
The marketing website may use cookies for language, session, and (if configured) advertising measurement. CRM login cookies are necessary for staff authentication.
11. Children
Our products and messaging are for business buyers. We do not knowingly collect data from children.
12. Security
We use HTTPS, role-based access, audit logs, and need-to-know assignment of conversations. Avoid sending payment-card data over chat.
13. Changes
We may update this Policy on this URL. The “Last updated” date will change.
14. Contact
Privacy and deletion: inquiry@geotextiletrade.com
Website: https://www.geotextiletrade.com
Workspace: https://crm.geotextiletrade.com
Related: Terms of Use